Customer Service that goes Unmatched

January 28, 2013 by  
Filed under Design Studio

Simplicity Sofas prides itself in helping it’s customers make the right choice, and in having the best customer service available for them. Owner and CEO Jeff Frank frequently receives customer compliments for the quality of his products, the integrity of his business, and the outstanding level of customer service he offers, oftentimes personally. Below you’ll find a few of these compliments, from real people who’ve had a great experience with Simplicity Sofas.
 
light-hall-reverseDear Jeff,
Thank you so much for your and Ann’s assistance. I received my couch on Saturday and love it. I couldn’t be any more pleased with your service. Although I know shipping in NYC is difficult, you should really consider marketing your sofas here because so many of us have narrow hallways and difficult stairways. If there’s ever someone in the city that wants to see one of your sofas in person, I’d be happy to show them mine.¬†Thanks again.

Victoria G.
New York, NY

 
 
MeganSofa2Here is the story of THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The back story: I ordered the full-sized Lorelei sofa and, as promised, it arrived in four weeks and took less than 15 minutes for me to assemble. It looks gorgeous, and you’d never think it can be disassembled. However, it looked like they sent seat cushions for a shorter sofa, and there was a bit of a gap in between the cushions. I called the company and not only did they say they’d make new ones, but rather than have me wait for them to ship to my house, the PRESIDENT OF THE COMPANY HIMSELF (that would be Jeff) would deliver them to my place on a Sunday because he lives in the area. As promised, he showed up when he said he would, and exchanged the too-short cushions for new ones that he had tested in the factory on a similar couch. People, this kind of customer service is so rare. This company clearly stands behind its products. If you need furniture, but you need to squeeze it through a narrow hallway or small elevator, these sofas will fit. Not only that, but you’ll be buying them from a company that treats its customers with kindness and respect. I’m happy to recommend Simplicity Sofas to everyone I know, and everyone looking this up on Yelp. Jeff didn’t pay me to write this :)

Sara K.
Washington D.C.

swatchesJeff,
Just wanted to thank you for your help in July as I was deciding what to do. I’m so excited about my new sofa! And you were right – I picked one of the extra fabric swatches you folks sent along with my requested ones. How did you know?! Thanks again.

Lindsay

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