Simplicity Sofas prides itself in helping it’s customers make the right choice, and in having the best customer service available for them. Owner and CEO Jeff Frank frequently receives customer compliments for the quality of his products, the integrity of his business, and the outstanding level of customer service he offers, oftentimes personally. Below you’ll find a few of these compliments, from real people who’ve had a great experience with Simplicity Sofas.
Thank you so much for your and Ann’s assistance. I received my couch on Saturday and love it. I couldn’t be any more pleased with your service. Although I know shipping in NYC is difficult, you should really consider marketing your sofas here because so many of us have narrow hallways and difficult stairways. If there’s ever someone in the city that wants to see one of your sofas in person, I’d be happy to show them mine. Thanks again.
New York, NY
Here is the story of THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The back story: I ordered the full-sized Lorelei sofa and, as promised, it arrived in four weeks and took less than 15 minutes for me to assemble. It looks gorgeous, and you’d never think it can be disassembled. However, it looked like they sent seat cushions for a shorter sofa, and there was a bit of a gap in between the cushions. I called the company and not only did they say they’d make new ones, but rather than have me wait for them to ship to my house, the PRESIDENT OF THE COMPANY HIMSELF (that would be Jeff) would deliver them to my place on a Sunday because he lives in the area. As promised, he showed up when he said he would, and exchanged the too-short cushions for new ones that he had tested in the factory on a similar couch. People, this kind of customer service is so rare. This company clearly stands behind its products. If you need furniture, but you need to squeeze it through a narrow hallway or small elevator, these sofas will fit. Not only that, but you’ll be buying them from a company that treats its customers with kindness and respect. I’m happy to recommend Simplicity Sofas to everyone I know, and everyone looking this up on Yelp. Jeff didn’t pay me to write this
Just wanted to thank you for your help in July as I was deciding what to do. I’m so excited about my new sofa! And you were right – I picked one of the extra fabric swatches you folks sent along with my requested ones. How did you know?! Thanks again.
One of the biggest problems that a lot of homeowners have is how to decorate rooms that are small spaces. This is often an issue in the bathroom because things like sinks and toilets can take up precious space in a small area. However, there are some great, easy decorating tips that can help you make a small bathroom seem much larger.
The first tip is to choose a lighter paint color for the walls. Soft colors give the illusion of more space, so choose these hues for the main parts of your bathroom like the walls or tiles. If you want to have bright, bold colors present, choose them for the towels or smaller details.
Another great way to add the illusion of space is to use mirrors and extra lighting. These things are usually put into the walls or ceilings so they won’t take up any additional space and they give the effect of a larger room by opening it up. The mirrors will also pick up the color and patterns you have in the bathroom.
Installing a glass shower door instead of a curtain will also make the room seem more open and give your eye the ability to pan over the entire space without being obstructed by something so opaque. Another great trick is to add details that will keep you looking up, like shelves placed higher on the wall or special details on the ceiling.
See how these tips and more work to transform a small bathroom in this clip from Dear Genevieve on HGTV.
The year 2012 has been a fantastic year for SimplicitySofas. We rolled out a new website and along with that a new collection, The Megan, which our customers loved immediately. Perfectly proportioned, the Megan collection features a classic design that blends the best of traditional and transitional styling in a versatile design scaled for smaller rooms. Entertain with confidence in understated elegance.This is furniture designed for small rooms and tight spaces that does not sacrifice quality or comfort.
We won several awards throughout the year, including the ‘Best of Market’ award from Furniture Today Magazine and we rounded out the year by winning the $20,000 Grand Prize in an SMB Innovators Contest.
We enter the New Year energized and as committed as ever to our business and our customers. We’ll keep delivering the very best customer service possible and collecting great testimonials. We hope to connect with you through our social media channels like Facebook, Twitter, and of course Pinterest. Our Pinterest Page features a board dedicated specifically to small spaces. We call it the ‘Small Space Community‘ Board and we welcome you to come on over and ‘pin’ with us.
We look forward to another great year for Simplicity Sofas. We’ll continue delivering great service and coming up with new and interesting decorating ideas for small spaces. We thank all of you who’ve supported us. Happy New Year everyone.
I have been watching my Dad enjoy his retirement . He’s recently taken up RVing and he’s having the time of his life with friends and family along the way. Fuel prices as they are, these guys do not spend their well-earned retirement money on much else. Why sit at home when you can take your friends and family wherever you want to go in a convenient, safe and economical way; without the burden of airline hassles, hotel prices and rental car disappointments?
Get on the road again …
and furnish your surroundings the way my Dad did with his RV! He got the most of his seating environment by installing quality Ready-To-Assemble furniture. I hope to show you how to be more comfortable, on your way to getting to your destination and I really want to know about your experiences once you’re there. Simplicity Sofas is the leading manufacturer of furniture that fits in small spaces. You can take a look at their collections of stylish, durable, and functional and see for yourself why Simplicity Sofas is the leader in sofas and sectionals for small spaces.
Did you know?
You can take an RV places I never would have imagined and with a little help from Simplicity Sofas, you can furnish it comfortably, too. Dad’s making the most of it and enjoying these places. If you are really into RVing, you have already researched the multitude of destination travel; or you are one who has been there, done that and wants to do it again!
What a trip!!
We would like to hear about your RV experiences here, too!! Do you want to know more about retrofitting your RV for space planning, seating and a more comfortable lifestyle while traveling this way? Let us know. Simplicity Sofas has the answers to your RV or, even your boating needs. Yes, my Dad just did buy a “small cruising boat” and he is installing a small apartment sofa and love seat in the cabins. — You know, the two best days in a boat owner’s life?
Check back later on that one.
For now – Happy RVing and let us know your story! Do you have photos to share? Send them or a link to them so we can place them here!!
I am just happy that my Dad is RVing now and has used this product to create additional room for the RV small space. Send me pictures of your RV space and I can help you create a place that you can “retire and ride.”
Please don’t tell Dad I wrote an article about him and his adventures. I just wanted to share this with enthusiast like you.
In November, 2007, a few weeks before our current recession began, Simplicity Sofas opened its factory doors with No sales, No backlog and No commitments and a brand new product that nobody had ever heard of. In the recession the furniture industry has been one of the hardest hit sectors of the economy. Hundreds of well known companies closed down or moved overseas. Small furniture businesses were particularly hard hit. Defying these industry statistics, Simplicity Sofas has grown quickly and profitably. The company has never taken a loan and has no debt.
This year we are on target to hit $1 million in sales. That may not seem like much to other manufacturers who can sell more than that in a single order to a large retailer. Simplicity Sofas, however, does not sell to retailers, wholesalers or distributors. Every order is shipped direct to an individual consumer. That’s nearly 800 individual orders annually.
The most important part of our phenomenal success in this harsh economic environment is the loyalty and enthusiasm of our customers. There are hundreds of testimonials about our products and service on blogs and other web sites. We are also extremely proud that we have now shipped our furniture to more than 1500 individual customers over more than 3 years and have never received a negative review. That does not mean our customers never have any complaints or problems. It does mean that when there is a complaint or problem we take care of it.