Customer Service that goes Unmatched

January 28, 2013 by  
Filed under Design Studio

Simplicity Sofas prides itself in helping it’s customers make the right choice, and in having the best customer service available for them. Owner and CEO Jeff Frank frequently receives customer compliments for the quality of his products, the integrity of his business, and the outstanding level of customer service he offers, oftentimes personally. Below you’ll find a few of these compliments, from real people who’ve had a great experience with Simplicity Sofas.
 
light-hall-reverseDear Jeff,
Thank you so much for your and Ann’s assistance. I received my couch on Saturday and love it. I couldn’t be any more pleased with your service. Although I know shipping in NYC is difficult, you should really consider marketing your sofas here because so many of us have narrow hallways and difficult stairways. If there’s ever someone in the city that wants to see one of your sofas in person, I’d be happy to show them mine. Thanks again.

Victoria G.
New York, NY

 
 
MeganSofa2Here is the story of THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. The back story: I ordered the full-sized Lorelei sofa and, as promised, it arrived in four weeks and took less than 15 minutes for me to assemble. It looks gorgeous, and you’d never think it can be disassembled. However, it looked like they sent seat cushions for a shorter sofa, and there was a bit of a gap in between the cushions. I called the company and not only did they say they’d make new ones, but rather than have me wait for them to ship to my house, the PRESIDENT OF THE COMPANY HIMSELF (that would be Jeff) would deliver them to my place on a Sunday because he lives in the area. As promised, he showed up when he said he would, and exchanged the too-short cushions for new ones that he had tested in the factory on a similar couch. People, this kind of customer service is so rare. This company clearly stands behind its products. If you need furniture, but you need to squeeze it through a narrow hallway or small elevator, these sofas will fit. Not only that, but you’ll be buying them from a company that treats its customers with kindness and respect. I’m happy to recommend Simplicity Sofas to everyone I know, and everyone looking this up on Yelp. Jeff didn’t pay me to write this :)

Sara K.
Washington D.C.

swatchesJeff,
Just wanted to thank you for your help in July as I was deciding what to do. I’m so excited about my new sofa! And you were right – I picked one of the extra fabric swatches you folks sent along with my requested ones. How did you know?! Thanks again.

Lindsay

Working With Small Spaces: The Bathroom

January 7, 2013 by  
Filed under Design Studio

77264949829038944One of the biggest problems that a lot of homeowners have is how to decorate rooms that are small spaces. This is often an issue in the bathroom because things like sinks and toilets can take up precious space in a small area. However, there are some great, easy decorating tips that can help you make a small bathroom seem much larger.

The first tip is to choose a lighter paint color for the walls. Soft colors give the illusion of more space, so choose these hues for the main parts of your bathroom like the walls or tiles. If you want to have bright, bold colors present, choose them for the towels or smaller details.

Another great way to add the illusion of space is to use mirrors and extra lighting. These things are usually put into the walls or ceilings so they won’t take up any additional space and they give the effect of a larger room by opening it up. The mirrors will also pick up the color and patterns you have in the bathroom.

Installing a glass shower door instead of a curtain will also make the room seem more open and give your eye the ability to pan over the entire space without being obstructed by something so opaque. Another great trick is to add details that will keep you looking up, like shelves placed higher on the wall or special details on the ceiling.

See how these tips and more work to transform a small bathroom in this clip from Dear Genevieve on HGTV.

Making Space Work

November 20, 2012 by  
Filed under Sofa Studio

I ran into an college buddy the other night and we were talking about our dorm room from Freshman year. We considered ourselves quite innovative in the manner in which we made use of the limited furnishings provided and turned the beds into lofts (a few cement blocks may have gone missing in the local area) and squeezed a futon in. We thought we had quite the “pad” at the time. We laughed as we considered the whole set-up as deluxe accommodations. We thought the ladies would be impressed by our great room. We should have put the Star Wars action figures away. The things we know now…

Now, some 20+ years later, we are all required to be innovators when it comes to figuring out how to layout a room. It is even more difficult since I purchased an old Victorian home. We converted the former attic space into a great loft. The only problem is we have about 25″ of clearance to swing any furniture of scale around the corner of the stair landing. Thankfully though, in today’s world you can find small sofas, apartment sofas, sofas for tight spaces and all kinds of things that can help. The only problem is most of them are very complex, and difficult to assemble. In addition, the quality is suspect.

I did a great deal of research and landed on Simplicity Sofas. I checked them out, and was impressed by the reviews, and the videos which illustrated easy assembly. In fact, there is one with an eight year old putting together one of their sofas. We ordered some fabric swatches, and they were really free. They came in the mail with a catalog. We went on the website and built our sofa. We received a call, and everything was exactly as they said it would be. A few weeks later, UPS came, and a few hours later, we had a sofa in the loft. You can actually still rely on some companies in this day and age.

Well, it may not be my old dorm room, but I have to say the loft space is being enjoyed by the family. I can now enjoy a good book, and relax on my sofa. The family is enjoying the sofa, and that is all that matters. We did not get it assembled in 10 minutes like the boy in the video, but we still had it set and up within a half hour.

(SJR is a writer and lives in the Boston area. We thank him for his submission and appreciate his letting us post to our blog.)

Furniture Ideas for Your Small Sunroom

November 1, 2012 by  
Filed under Sofa Studio

A small sunroom is perhaps one of the most challenging areas to decorate in a home. There are many reasons for this and most of them relate to size restrictions and theme. Most people like to decorate their small sunroom in a particular style and this means that the furniture must also follow a similar theme. Traditional furniture choices usually get dismissed early simply because they are either too large to fit into the small sunroom or, because they do not keep with the feel and decor of the room.smal sofas for small sunrooms

This is the reason that many people end up going with cheap wicker furniture or outdoor options in their small sunroom. Fortunately, there are small sunroom furniture options out there that offer you the comfort of a traditional small sofa, while still keeping with whatever theme you decide upon.

For a small sunroom, you should first nail down the function of the room. It makes no sense to pick the furniture or even the decor before you know how you wish to actually use the room. Are you planning on using the room as a green room of sorts? In other words, are you going to keep live plants in the small sunroom? Is the sunroom going to be used as a getaway for your family? Is comfort or space more important to you? How many people do you think you will entertain in your sunroom most often? All of these are questions that you should consider before choosing your furniture for your small sunroom.
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Consider This Before Buying a Sofa

July 15, 2008 by  
Filed under Sofa Studio

Are you shopping for your new living room suite or looking for an apartment sofa to fit in just the right space? There are a few things to consider as you begin your search. Obviously, the first thing you think of is style.

Which style of furniture inspires you – traditional, contemporary, or a more versatile transitional look? If you’re not sure, take a look in your closet which reveals a lot about who you are by the clothes you wear. My closet is a mixture of designer deals that I found at department stores and shabby chic shirts and jackets from little boutiques or catalogs. If you can’t quite define your style, that’s OK too. As you are looking for your apartment sofa for your studio or living room, you will start to realize what inspires you.

One of the MOST important things to consider when looking for furniture is – Will it FIT on the elevator, up my stairs, around the corner and through the door? I can not tell you how many times I have heard stories of someone buying a sofa and having it delivered, only to realize that when they got it home, it simply would not fit. You won’t have that problem with Simplicity Sofas, as they are shipped in three boxes and assemble in 15 minutes with no tools required.

Consider quality and warranties. Is the frame made of solid hardwoods or particle board? Do the frames have a lifetime warranty?

Also consider design options. Can the pieces be slipcovered? How many coordinating fabrics are available from which to choose? Does the company offer pet-proof fabrics? Can they offer complimentary design advice?

We pride ourselves in offering advice on furniture construction, room planning and color coordination. Please leave us a comment or question you may have and we will be happy to answer it. Chances are, there are a lot of people wondering the same thing as you. We’re here to help! Check back often as we update this section with furniture tips and articles to help educate you about your furniture purchases and caring for your furniture.

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